Incident Learning—Third Era

The standard playbook for learning from incidents isn't serving our customers. Let's help each other learn a better playbook: https://www.learningfromincidents.io/ pdf

YOUTUBE QeCjom93TKE Incident Learning — Third Era of Computing (6 min)

incident-learning-third-era

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Acknowledgements

Three Eras grow from here: Late Night with Ward & Tim

Combinatorial Complexity: Incident is Roadmap

Face of Customer was drawn by my youngest child, Eva.

Face of Customer