Incident Learning—Third Era

The standard playbook for learning from incidents isn't serving our customers. Let's help each other learn a better playbook: pdf

YOUTUBE QeCjom93TKE Incident Learning — Third Era of Computing (6 min)




Three Eras grow from here: Late Night with Ward & Tim

Combinatorial Complexity: Incident is Roadmap

Face of Customer was drawn by my youngest child, Eva.

Face of Customer