The standard playbook for learning from incidents isn't serving our customers. Let's help each other learn a better playbook: https://www.learningfromincidents.io/ pdf
YOUTUBE QeCjom93TKE Incident Learning — Third Era of Computing (6 min)
Three Eras grow from here: Late Night with Ward & Tim
Combinatorial Complexity: Incident is Roadmap
Face of Customer was drawn by my youngest child, Eva.