Third Era—Operations

Let's help each other learn a better playbook.

Operations source
Copyright 2020 Eric Dobbs. Licensed CC BY-SA 4.0

Let's talk about incidents. It turns out the operations side of the organization has had to manage incidents for decades. We have had some amount of preparation, detecting when things are going wrong, containing the damage, and then, once contained, doing analysis, and follow-up to improve the system for the next surprise.