Incident Learning—Third Era

The standard playbook for learning from incidents isn't serving our customers. Let's help each other learn a better playbook: https://www.learningfromincidents.io/ pdf

Third Era—Agile

Third Era—Personal Computing

Third Era—Eras of Computing

Third Era—Operations

Third Era—DevOps

Third Era—Production

Third Era—Customers

Third Era—Interruption

Third Era—Complexity

Third Era—Not Listening

Third Era—Investment

Acknowledgements

Three Eras grow from here: Late Night with Ward & Tim

Combinatorial Complexity: Incident is Roadmap

Face of Customer was drawn by my youngest child, Eva.