Twelve years ago: there is no business case for using an incident chat bot. Today: bot is a non-player character responders can interact with in the same conversational flow state that they do with other responders. This is just like the way every video game on the planet now builds a training program into the story line and introductory game play. Why You Need To Be Using a Chat Bot For Your Incident Response. Noah Sussman @ LFI Conf 2023. youtube 
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Why You Need To Be Using a Chat Bot For Your Incident Response. Noah Sussman @ LFI Conf 2023. youtube