We run our code on the platforms of other companies. Misalignment across companies changes what is needed to keep our systems running. These insights also apply with internal platforms—a product team runs their code on a cluster managed by another team. Embracing the Multi-Party Dilemma: Learning from Incidents Across Company Boundaries. Sarah Butt and Alex Elman @ LFI Conf 2023. youtube 
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Embracing the Multi-Party Dilemma: Learning from Incidents Across Company Boundaries. Sarah Butt and Alex Elman @ LFI Conf 2023. youtube
"[These changes are] exposing organizations to new forms of failures and transforming work for the engineers."—Dr. Laura Maguire.
There's a deeper level of change when incidents cross boundaries with a vendor. The dynamics of how parties on either side interact can add frustration and friction for responders which creates new challenges to building common ground. 4m22s
How do we analyze incidents at Indeed and surface recurring themes that provide a window into the complexity of an organization. 6m32s
Specific challenges found in incidents involving vendors. Bringing expertise to bear. Higher coordination costs. Barriers to improving preparation for future incidents. Hidden dependencies on other vendors. Mission misalignment. 15m52s
Adhocracy—a transient organization that spans boundaries between bureaucracies. 20m13s
Is Knowledge Power? Getting bi-directional information flow across the boundary with a vendor materially enhance response and outcomes. 22m45s